Crisis Intervention

Crisis Intervention provides immediate, short-term support for individuals experiencing acute behavioral or mental health crises. In Houston and Dallas, services are available 24/7 and are delivered directly at the location where the crisis is occurring, whether at home, in the community, or another setting. This service is intended for situations where symptoms have escalated and require prompt stabilization and assessment.

How It Works:

Response and support are focused on immediate safety and stabilization:

• De-escalation and Safety Support
  Trained staff respond on-site to reduce immediate risk, using verbal and behavioral techniques to stabilize the situation and prevent harm.
• Prevention of Symptom Escalation
  The team assesses current symptoms and works to prevent further deterioration, helping individuals regain a manageable level of functioning.
• Immediate Safety Planning
  A short-term plan is developed during the response to address immediate risks and outline next steps once the crisis has passed.
• Care Coordination and Service Linkage
  After stabilization, staff help connect the individual to appropriate follow-up services, which may include therapy, rehabilitation programs, or medical care.

What to Expect

When a crisis call is made, a response team is dispatched to the individual’s location. The focus is on stabilizing the situation rather than providing long-term therapy during the visit. Once the immediate risk is addressed, the team works with the individual and family to determine next steps, which may include referrals or ongoing services. Follow-up care is an important part of preventing future crises.